← Sakura Health
Sakura Health role-play cheat sheet
For the mock cold call at the end of most SDR interviews.
What they sell, in one line
AI agents that handle front- and back-office work for specialty medical practices, like referrals and payer calls, inside existing systems.
Who you'd be calling
Practice administrators, operations managers and owners at specialty medical practices and groups.
Your opener
“Hi Dana, this is Casey from Sakura Health. I know I'm calling out of the blue, got 30 seconds? I work with specialty practices where staff spend hours on faxed referrals and payer calls, and I wanted to see if that sounds familiar.”
Problems you solve for them
- Staff buried in referrals, faxes and prior-authorization work
- Hours lost on hold with insurance payers
- Burnout and hiring struggles in office roles
Discovery questions to ask
- How are referrals and faxes handled today, and by how many people?
- How much staff time goes to calling payers or waiting on hold?
- What systems do you use, EHR, phone and payer portals?
Objections they'll throw at you
“I'm swamped right now.”
→ That's exactly the kind of workload I'm calling about. Could we grab 10 minutes later this week?
“Not interested.”
→ Fair enough. Is admin work under control, or is it just not the right moment?
“We already have staff or a tool that does this.”
→ Sounds like you have it covered. What still piles up that your team has to do by hand?
“Send me an email.”
→ Happy to. Which would be most useful, referrals, payer calls, or how it fits your EHR?
Interview tips for this company
- Be able to explain an AI agent simply: software that does a task, and staff review the finished work.
- Expect worry about AI mistakes and patient data; ask questions rather than making big claims.
Written from public information about Sakura Health to help you practice. Ask an insider what their role play looked like; it's the best prep there is.