IT Management Corp. dba 101 VOICE role-play cheat sheet

For the mock cold call at the end of most SDR interviews.

What they sell, in one line

Sells business phone systems over the internet (VoIP) plus IT support to small and mid-size companies.

Who you'd be calling

Owners, office managers, and IT leads at small and mid-size businesses with 10-200 employees.

Your opener

“Hi [Name], this is [You] from 101 Voice. I know I'm calling out of the blue. Do you have 30 seconds to hear why I called?”

Problems you solve for them

Old phone systems are expensive and hard to change
Staff can't take calls when working remotely
No in-house IT person to fix phone or network problems

Discovery questions to ask

What phone system do you use today, and how old is it?
What happens when someone is out of the office and a customer calls?
Who handles it when the phones or network go down?

Objections they'll throw at you

“I'm busy right now.”

→ Totally fair, I'll be quick. Would it be okay if I call back tomorrow morning for a 10-minute chat?

“Not interested.”

→ No problem, I'd rather not waste your time. Just curious, are you happy with what you pay for phones today?

“We already have a phone provider.”

→ That's great, most of my calls are with people who do. I'm not asking you to switch today, so could I ask what you'd change if you could?

“Just send me an email.”

→ Happy to. So I send you something useful, what's the biggest headache with your phones right now?

Competitors worth knowing

RingCentral, 8x8, Nextiva, Vonage

Interview tips for this company

Learn the basics of VoIP: calls run over the internet instead of old phone lines.
Smaller companies buy from people they trust, so be warm and local-sounding, and ask about IT help, not just phones.

Turn this into a full practice scriptOpener, pitch, questions, objections, voicemail and close for IT Management Corp. dba 101 VOICE.Generate

Written from public information about IT Management Corp. dba 101 VOICE to help you practice. Ask an insider what their role play looked like; it's the best prep there is.